Molly Ann McDonough
Engineer, Author, and Poet
Store Policies
Refund & Cancellation Policy
Order Cancellations
You may cancel your order at any time before it has been shipped. To request a cancellation, please use our cancellation request form with your Order ID. Cancellations will be processed within 1-2 business days, and refunds will be issued to your original payment method within 5-7 business days.
Refunds for Non-Delivery
If you do not receive your order, please contact us with your Order ID. We will investigate the issue and issue a full refund if the package cannot be located.
Returns & Exchanges
As a small independent author offering customized products (including signed and personalized copies), we do not accept returns or exchanges on shipped items. All sales are final once the order has been shipped. Please ensure your shipping address and any personalization details are correct before completing your purchase.
Damaged Items
If you receive a damaged item, please contact us within 7 days of delivery with photos of the damage. We will work with you to resolve the issue.
Shipping Policy
Shipping Costs
- Orders under $30: $5.00 shipping fee
- Orders $30 or more: Free shipping
Processing Time
Orders are typically processed and shipped within 5 business days. During periods when the author needs to restock inventory, processing may take longer. You will receive a confirmation email when your order ships.
Delivery Time
Delivery typically takes 5-10 business days within the continental United States after shipping.
Presale Items
Items marked as [Presale] will not ship until after their publication date. The expected ship date is noted on the product page. Presale items may be combined with in-stock items, but the entire order will ship together once all items are available.
Shipping Locations
We currently only ship to addresses within the United States. International shipping may be available in the future.
Privacy Policy
Information We Collect
When you make a purchase, our payment processor Stripe collects your name, email address, shipping address, and payment information. We do not store any of your personal information on our servers. All customer data is securely managed by Stripe.
How We Use Your Information
Stripe manages your information on our behalf to enable us to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to customer service requests
- Process refunds or cancellations
Information Sharing
We do not sell, trade, or share your personal information with third parties except as necessary to process your order (e.g., with our payment processor Stripe and shipping carriers).
Data Security
All customer data and payment transactions are securely managed and processed by Stripe, which is PCI DSS compliant. Since we do not store any of your personal information on our servers, your data security is handled entirely by Stripe's industry-leading security infrastructure.
Your Rights
You have the right to access, correct, or delete your personal information. For questions or requests regarding your data (including payment information, email, and shipping address), please contact Stripe Support, as they manage all customer data on our behalf.
Terms of Service
By placing an order through this store, you agree to these terms and conditions.
Accuracy of Information
We strive to ensure all product information is accurate, but errors may occur. We reserve the right to correct any errors and to cancel orders if pricing or product information is incorrect.
Right to Refuse Service
We reserve the right to refuse service or cancel orders at our discretion, including but not limited to cases of suspected fraud or abuse.
Changes to Policies
We reserve the right to update these policies at any time. Changes will be posted on this page with an updated revision date.
Questions?
If you have any questions about these policies, please don't hesitate to contact us.
Last updated: February 27, 2026